Terms and Conditions

We are open by appointment only. 
To schedule an appointment, please book through text message, phone call or email. 
We do not accept any walk-ins for any treatments.

Patch Test Requirements
For brow tint or brow lamination or lash lift and tint you will need to book for a patch test at least 24 hours prior. This can be done when booking in for you treatment. If you do not have a patch test and turn up you will still be charged for time but the treatment will not be performed. 

Consultations
Consultations are a must prior to any treatment, during this time we make a detailed plan on the results you want to achieve and ensure the treatment is suitable for you. 

Lash Extensions
This is down to the client but a disclaimer will be needed.

Cyanoacrylate is the main ingredient in lash adhesive and also the reason for most reactions. It is an irritant for your skin, eyeballs and respiratory functions. If you are using an EU regulated adhesive, it will state this fact, alongside a big diamond with an exclamation mark inside it, on the bottle or packaging. For this reason, lash adhesives should not touch the skin, ever. Testing on the skin is the old school method for patch testing and is not a clear indicator for showing if a reaction will occur or not. That being said, applying a few lashes also DOES NOT give a clear indication of whether or not a reaction will occur. This is because of 2 reasons.
1.  A patch test does not give full exposure in the same way a full set will. 2. Lash adhesive allergies are cumulative (they build up over time).
It’s more likely for allergies, sensitivities and reactions to occur in clients that have been having lashes for 6 months or more than in first timers!

Treating Minors
You must be at least 16 years old to have a treatment performed at our salon. If you are younger, written and signed permission from your parents or carers is required.

Booking fee and payment methods

A non refundable booking fee of 50% of your treatment is used to secure your booking, your booking fee is transferable up to 6 days before your appointment, any changes after that you will loose 50% of the booking. If the booking fee has not been paid then 50% will need to be paid within 24 hours of the booking date failure to do this will result in a ban until paid. If you cancel or reschedule within the 24 hours 100% of the booking needs to be paid. 

Cancellation and rescheduling policy
Please give us at least a 48 hours notice should you wish to cancel an appointment as a courtesy to both our technicians and other clients who are on the cancellation list. Giving notice will help us to reschedule your treatment more efficiently. Failure to do so will result in loss of your booking fee and a you will incur further charges. A non refundable booking fee of 50% your treatment is used to secure your booking. Your booking fee is transferable up to 6 days before your appointment any changes after that you will loose 50% of the booking. if booking fee has not been paid then 50% will need to be paid within 24 hours of the booking date failure to do this will result in a ban until paid. If you cancel or reschedule within the 24 hours 100% of the booking needs to be paid. 
The easiest way to reschedule or cancel your appointment is to contact Lucy on her mobile 07956077992

Arrivals and late arrivals

Please arrive on time to your appointment. Being late more than 10 minutes will result in appointment cancellation and full charge of treatment. 
In the situation for you being late, your appointment time will remain the same. We will not be able to extend it. The technician will be able to spend with you only the remaining time of your appointment.

Guarantee
We can guarantee the quality of products and services we perform. However, you must follow the aftercare advice to comply with our Guarantee Policy. If you notice a problem with any of our services, please get in touch with us within 3 days after the procedure. We can check and fix them if you comply with our Guarantee. Anything after this time we do not offer exchanges, refunds or partial refunds.